Financial woes aside, the pandemics longer-term effects on aviation are emerging. In August 2021, the airline announced that all employees needed to be fully vaccinated or request a religious or health exception. faced an operational meltdown with over 2,000 flight cancellations across a three-day period. JT Genter is a freelance points, miles and credit card writer formerly of The Points Guy. Our flight plan for the new normal takes into account various air travel demand scenarios (which are in part a function of the duration of the COVID-19 Crisis) and airline market structure scenarios (shaped by, for example, airline failures, government intervention, and consolidation). We are also tracking the indicators necessary for any given scenario to become reality. Secure .gov websites use HTTPS Travel restrictions We need you to be aware there are government-mandated travel restrictions in place that impact how and where you can travel due to the COVID-19 pandemic. To predict the market structures that could arise given the different duration scenarios, we first take into account airlines starting positions in terms of liquidity and balance sheet strength. If you care about some factors more than others, you can determine the most suitable airline for you using the complete data below. Many airlines have had to borrow huge sums of money to stay afloat and cope with high daily cash burn rates. ', Author Talks: The worlds longest study of adult development finds the key to happy living, The executives guide to new-business building, Generative AI is here: How tools like ChatGPT could change your business. What you need to know. Airlines that are not proactively transforming risk failing to set the business up for longer-term structural value creation. Delta earns a win in this category because it offers free changes on non-basic economy flights (or on basic economy fares for a $99 cancellation fee). Flying from China, Hong Kong and Macau Starting January 5, 2023, at 12:01 a.m. These ratings offer an across-the-board look at how airlines have responded to the COVID-19 crisis, not a recommendation for which airline best suits your own preferences moving forward. Misinformation #7: COVID originating from the Wuhan lab is a conspiracy theory. With unprecedented consequences, many airlines have grounded all, or almost all, of the planes in their fleet. New aircraft are rumored to be available at even deeper discounts. The impact of the COVID-19 pandemic is far from over. As a result, the FAA issued CertAlert #20-02 Temporary Parking of Overflow Aircraft (PDF), for airport operators who are working with airlines on temporary parking plans for their aircraft. But this pool of profit-generating passengers has shrunk because of the pandemic. Supplies: A free kit provided to passengers includes 30 ml hand sanitizer, 2 antiseptic wipes, gloves, mask (non-surgical), 250 ml water bottle, headset, and a snack.. Air Canada policy page. In Europe alone, TAP Air Portugal, Lufthansa Group, and Air Baltic all received state aid combined with an increase or reintroduction of government shareholdings. As commercial flights gradually return, belly supply will increase, although not to pre-COVID-19 levels for at least a few years, as the industry is expected stay smaller than before the pandemic for several years. American, United and Alaska have all converged on similar change fee policies. Through September 2021, Delta has banned over 1,600 flyers for refusing to follow airline rules. Summary: A new virus, SARS-CoV-2, emerged in December 2019, triggering the COVID-19 pandemic in 2020 due to the rapid spread and severity of cases worldwide. Delta led the pack in two of the three categories we considered and finished near the top in the third category. All of our aircraft are regularly cleaned using disinfectant deemed by the U.S. Environmental Protection Agency (EPA) as effective against COVID-19. Our crews are highly trained in handling ill and/or . Making sense of the ever-changing airline landscape amid the COVID-19 pandemic is a full-time, full-team job namely, ours. However, the level of rebound will depend on the state of the economy and any long-term structural impact of remote working practices, which has yet to be determined and which will have to be assessed with consumer research. With business demand subdued, economics favor larger aircraft flying less frequently. A lock Additional interim guidance for crew on passenger or cargo flights and for first responders may also be found through the CDC website for Updated Interim Guidance for Airlines and Airline Crew: Coronavirus Disease 2019 (COVID-19) andRisk Assessment and Public Health Management of Persons with Potential Coronavirus Disease 2019. As a result, the industry may have to manage structural demand changes (such as the state of the economydepression, recession, and rebound) and megatrends (such as the dramatic rise in remote working, more locally oriented supply chains, and a focus on sustainability). As we reopen the economy under President Trumps Opening Up America Again guidelines, we are taking aggressive measures to protect the American people from COVID-19 as they reengage their travel plans, said Acting Secretary of Homeland Security Chad F. Wolf. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Washington, DC 20590855-368-4200. This is relatively low compared with other sectors. Also, we expect that governments might begin imposing specific limitations for inbound and outbound passengers, including requirements before boarding (similar to the security measures put in place after terrorism events), such as mandatory health screenings or certificates. When autocomplete results are available use up and down arrows to review and enter to select. As the worlds travel plans went topsy-turvy, airlines began offering flexible booking policies for both existing and new tickets. After all, higher vaccination rates among the airline staff should reduce the likelihood of a labor shortage and resulting flight cancellations during a surge. Note that you can't use Southwest travel funds for other passengers. Traveling During the COVID-19 Pandemic Travelers are reminded to follow the Centers for Disease Control and Prevention (CDC) travel guidance as well as local and state advisories regarding COVID-19. It wasnt even close. We expect the changes in regions, and the countries within them, to differ significantly, largely because of the variation in governments responses to the crisis and the types and levels of support they offer. Several are now flying passenger aircraft as freighters. The sustained reductions of airline schedules during the first 100 days of COVID were unprecedented and necessitated the development of new models and business processes. IATA has requested a global suspension of slot rules due to COVID-19, providing airlines with a temporary relief from slot usage obligations (the so-called "use-it-or-lose-it" rule), without running the risk of losing their grandfathered rights. We have taken a variety of proactive measures with respect to COVID-19 including increased heavy cleaning of aircraft and increased supplies of cleaning and disinfection products on board. To determine which airlines are best to fly now, we performed a comparative analysis of airline on-time performance, vaccination policies and flexible ticketing policies. The daily cleaning process takesseveral hours to complete. But the forecast is not without bright spots. An airline spokesperson noted that the "vast majority" of American's employees are vaccinated although the airline wouldn't give a specific number. The aim of the prevention efforts was primarily to stop the spread of the infection to prevent overburdening the health care system. The FAA hasamended its cockpit oxygen-mask regulationto reduce the potential for pilots to be exposed to any pathogens that may be on the masks. Please try again later. It is folly to try and accurately forecast the future, but in this instance, it is safe to assume that technology will play a quintessential role in securing the health of airlines both now during unchartered times and in the future. If finances permit, carriers can consider acting countercyclically: locking in orders for new aircraft or confirming operating leases now when demand is low. To ensure your safety and comfort, our aircraft go through regular disinfection procedures to kill infectious agents. Airlines need to act quickly today to plan for the future to reduce the impact on customers, employees, stakeholders, operations and bottom lines. Since October 2020, the WHO Guideline Development Group for International Travel and Health (WHO ITH GDG) is tasked with regularly evaluating the scientific evidence around the effectiveness, safety and impact of public health measures for reducing travel-associated spread of SARS-CoV-2, the virus that causes COVID-19, while avoiding . Through September 2021, Delta has banned over 1,600 flyers for refusing to follow airline rules. For example, it might be challenging to encourage governments to invest in airlines that are based in other countriessuch as carriers that are part of airline groups. Also, we have made the proactive decision to elevate the cleaning and sanitation of our aircraft beyond standard practice during this time. This model allows us to forecast the demand outlook as accurately and dynamically as possible. And debt levels are still rising (Exhibit 2). We'll email you when new articles are published on this topic. led the way in requiring vaccinations for employees. WHO advice for international traffic in relation to the SARS-CoV-2 Omicron variant (B.1.1.529), Policy and technical considerations for implementing a risk-based approach to international travel in the context of COVID-19, Interim position paper: considerations regarding proof of COVID-19 vaccination for international travellers, Considerations for implementing a risk-based approach to international travel in the context of COVID-19, Public health considerations while resuming international travel, Updated WHO recommendations for international traffic in relation to COVID-19 outbreak, Key considerations for repatriation and quarantine of travellers in relation to the outbreak of novel coronavirus 2019-nCoV, Updated WHO advice for international traffic in relation to the outbreak of the novel coronavirus 2019-nCoV, WHO advice for international travel and trade in relation to the outbreak of pneumonia caused by a new coronavirus in China. For example, the vaccine mandate factor was scored from 0 to 4, while the banning passengers factor was scored from 0 to 1. An official website of the U.S. Department of Homeland Security. When autocomplete results are available use up and down arrows to review and enter to select. Boston Consulting Group 2023. Managing Director & Senior Partner, Travel & Tourism Global Leader. American eventually acknowledged that it had insufficient staffing reserves to help get back on track. Long-haul leisure usually takes more time to plan, so it is likely to rebound more slowly. Mask Recommendation As a result of a court order, effective immediately and as of April 18, 2022, CDC's January 29, 2021 Order requiring masks on public transportation conveyances and at transportation hubs is no longer in effect. This article was edited by Jason Li, a senior editor in the Shanghai office. Southwest initially blamed air traffic control and weather for the cancellations, but other airlines operated as normal. COVID Resources from Airlines American Airlines Delta Airlines JetBlue Airlines Southwest Airlines United Airlines Other Government Resources The White House COVID-19 Plan and National Strategy for the COVID-19 Response and Pandemic Preparedness Coronavirus.gov U.S. Government COVID-19 Resource Center Coronavirus Resources at DOT All financial products, shopping products and services are presented without warranty. An official website of the United States government Here's how you know. Similar support has been, or likely will be, offered (whether to employees directly or to companies) in the Middle East and some Asian countries. Before arriving to the U.S., you need a negative test within the last day before your arrival or a record of recovery from COVID-19 in the last three months. Analytics for reliable, real-time information The. . After a judge reviewed and upheld United's policy, only about 200 of the airline's 67,000 employees were let go, and employees with exceptions were placed on leave. According to the Performance Audit on the procurement, storage and distribution of COVID-19 supplies for the period March-August 2020 during the start of the pandemic under the previous government, the Health Ministry and the CDC worked quickly to procure a number of items including masks and personal protective equipment, however, in the . 800 Independence Avenue, SW (See Exhibit 1.). The FAA is temporarily waivingminimum slot-use requirementsat U.S. airports to help airlines that cancel flights due to the Coronavirus. Please see the CDC website for further information. We boiled down these variables into a single 5-point rating system to determine the best airlines for flying during COVID. American has announced plans to fire any employees who don't provide proof of vaccination or request an exemption. The COVID-19 pandemic is having a large-scale impact on international travel and trade, particularly in the aviation sector. As long as they remain asymptomatic, crew members may continue to work on flights into, within, or departing from the United States. We then averaged these scores to determine an overall rating. Then, airlines scrambled to implement health policies, like blocked middle seats, to entice passengers back to the skies. Evidence review Public health measures in the aviation sector in the context of COVID-19: quarantine and isolation - 21 May 2021. Several airlines have declared bankruptcy, with some ceasing operations, while other airlines reported historic reductions in flights, as well as accelerating retirements of certain aircraft types, such as the Airbus A340 . Citizenship And Immigration Services Ombudsman, This page was not helpful because the content, Runway to Recovery: The United States Framework for Airlines and Airports to Mitigate the Public Health Risks of Coronavirus, DHS, DOT, and HHS Issue New Guidance for Airline Industry Partners to Facilitate Safe Air Travel. These companies are likely to receive government support because of their importance to the economy, and they could be the ones driving consolidation efforts. Travelers who value time over pricemostly business travelersbook these nonstop flights. Version 1 was published on 20 March 2020 under the International Travel and Health (ITH) guideline development group (GDG) for COVID-19. An official website of the United States government Here's how you know. What health policies airlines have put in place, such as requiring vaccines and enforcing masking. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholdersempowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. 15, 2021 Source: National Center for Immunization and Respiratory Diseases (NCIRD), Division of Viral Diseases Monitor yourself for COVID-19 symptoms. We ranked them on operational reliability, booking flexibility and the latest health and safety measures. How did we arrive at these ratings? The global COVID-19 pandemic has led to flight reductions throughout the airline industry. Alaska, United and JetBlue all performed above average, and Spirit Airlines performed worst of all. We do this by only using cleaning, sanitizing and disinfecting products that have been deemed by the EPA to be effective against coronavirus. You must show your negative result to the airline before you board your flight. Episode #66 - Air pollution, a public health emergency, Episode #68 - COVID-19: Update on Long COVID, Episode #71 - COVID-19 vaccines and children, Episode #77 - Hepatitis outbreak in children. For example, BCG helped one global network carrier to redesign the entire organizationincluding process redesign, organization size, and structurein four weeks. (AMTS) to allow greater flexibility during the COVID-19 pandemic. These flights work because of the high-yielding business demand. As of Jan. 1, 2022, all basic economy fares are "use it or lose it." WASHINGTON The U.S. Remote workand other flexible working arrangements are likely to remain in some form postpandemic and people will take fewer corporate trips. Episode #81 - Public Health Emergency of International Concern, Episode #82 - Older adults and COVID-19 vaccines, Episode #83 - Minimize infection at health care facilities, Episode #86 - Microbes are becoming resistant to antibiotics. American eventually acknowledged that it had insufficient staffing reserves to help get back on track. When flying through such turbulence, its critical to focus on the horizon. Most of the commercial, network, and operations teams are still scrambling to repatriate passengers and decide which flights to keep. (Compass Airlines is the first independent feeder to announce that it will cease operations; it will do so by April 7). Frontier Airlines continues to closely monitor developments with respect to COVID-19. Most of the profits earned on a long-haul flight are generated by a small group of high-yielding passengers, often traveling for business. Since October 2020, the WHO Guideline Development Group for International Travel and Health (WHO ITH GDG) is tasked with regularly evaluating the scientific evidence around the effectiveness, safety and impact of public health measures for reducing travel-associated spread of SARS-CoV-2, the virus that causes COVID-19, while avoiding unnecessary interference with international traffic. Leaders face an uncertain landscape. The FAA istemporarily closing and thoroughly cleaningair traffic control facilities where employees have tested positive for COVID-19. earns a win in this category because it offers free changes on non-basic economy flights (or on basic economy fares for a $99 cancellation fee). Even though many airlines find themselves in financial straits, we recommend investing more in IT and digitalization, not less. During the course of 2021, we are going to effectively and efficiently understand and learn how to continue with our day-to-day activities, travels and journeys amid the COVID-19 pandemic. For now, we are tracking five potential scenarios: one, at this point, seems highly unlikely to occur; the other four are all possible, with the prolonged U-shape being the most likely, in our view. Episode #89 - Respiratory Disease in Children, Episode #91 - Everything you need to know about Trans fat, Episode #92 - Disability and health inequity, Unity Studies: Early Investigation Protocols, Surveillance, rapid response teams, and case investigation, Naming the coronavirus disease (COVID-19) and the virus that causes it, Risk communication and community engagement, Country-level coordination, planning, and monitoring, Critical preparedness, readiness and response actions for COVID-19, Guidance for schools, workplaces & institutions, Humanitarian operations, camps and other fragile settings, Maintaining Essential Health Services and Systems, WHO Director-Generals Special Envoys on COVID-19 Preparedness and Response, FAQs on COVID-19 Vaccine Delivery Partnership, Virus origin / Origins of the SARS-CoV-2 virus. This large gap between nonstop pricing and connect pricing may need to narrow. CDC Guidance The CDC recommends that you are up-to-date on your COVID-19 vaccines before international travel. Dr. Francis Collins, head of the . It will take time for airlines to restore capacity, and bottlenecks such as delays in bringing aircraft back to service and crew retraining could lead to a supplydemand gap, resulting in higher short-term prices. ByDirk-Maarten Molenaar,Fernando Bosch,Jason Guggenheim,Pranay Jhunjhunwala,Hean-Ho Loh, andBen Wade. In response, Governor Gavin Newsom issued a stay at home order on March 2020 to help control the spread, which meant that non-essential businesses were obligated to shut their doors and many transitioned to a work-from-home . Travel and Tourism, March 31, 2020 Share sensitive information only on official, secure websites. Now, whenever you step on a United plane, you can be sure that the employees are fully vaccinated. Taking this further, products may shift to better cater to premium-leisure passengers, such as growth of premium-economy cabins or development of business-class seats more suitable for traveling as couples or groups. No matter their starting point, BCG can help. All rights reserved. When evaluating offers, please review the financial institutions Terms and Conditions. confirmed to NerdWallet that it's asking employees to submit proof of vaccination or request an accommodation by early January 2022. Never miss an insight. For example, airlines can respond to the quicker recovery of domestic and short-haul flights by investing in direct sales and owning the customer relationship. Finally, of course, finance teams will need to be closely involved to protect cash levels, capture revenues as soon as possible, and delay cash-outs as much as possible. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. How generous (and consistent) airlines have been in offering free changes and cancellations to new and existing bookings. Plus, some of the top airline credit cards are also some of the best credit cards for international travel (for future use, of course). NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. One of the outcomes of the COVID pandemic is that people's working lives have changed. Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Airlines are scrambling to meet this recovering demand, and many are phasing out flexible booking policies. Business travel will take longer to recover, and even then, we estimate it will only likely recover to around 80 percent of prepandemic levels by 2024. Follow all CDC recommendations before, during, and after travel. As a U.S.-based commercial airline, we coordinate closely with multiple federal and other agencies to ensure we are continuously operating under established best practices for aircraft cleanliness and sanitation. It is important to note that the Transportation Security Administration (TSA) has already implemented many of the guidelines being proposed for the airline industry through their Stay Healthy. (See Exhibit 2.) Several are now flying passenger aircraft as freighters. Share sensitive information only on official, secure websites. Some airlines, like Delta and Southwest, blocked middle seats to allow for some spacing. or https:// means youve safely connected to the .gov website. Southwest CEO Gary Kelly stated that the airline would comply with federal requirements about vaccine and mask mandates but were not going to fire any of our employees over this.. In that scenario, the industry regresses with a drastic reduction in the number of airlines, leaving a number of national carriers (with government ownership) and only the strongest LCCs. But we believe that, under any scenario, the industry will be forever changed, much as it was after 9/11 and the 2008 crisis. At first, airlines scrambled to adjust to disappearing revenue early in the pandemic. The airline also offers easy online flight changes/cancellations and is extending travel credits through at least Dec. 31, 2022. has always offered remarkably flexible change and cancellation policies, so it was well-situated to adapt to the upheaval caused by the pandemic. Many illnesses were treated by . This information may be different than what you see when you visit a financial institution, service provider or specific products site. This was already ongoing across prominent airlines; however, the speed of such migrations is more critical now to show significant cost benefit. Multiple longer-running trends have been accelerated, such as digitization and the phasing out of less efficient aircraft. Alaska Airlines. U.S. and foreign air crews are subject to the approved Occupational Health and Safety Plans established by their employers. The same approach can also be applied to procurement (in order to manage external providers) and technology. High fixed costs combined with unpredictable demand levels outside an airlines control increase the need for airlines to be able to scale down supply nimbly. The latest research on a wide array of topics - including the link between cannabis use and coronary artery disease (CAD), technology-assisted pregnancy increasing the risk of preeclampsia, and cardiac symptoms developed by patients experiencing long COVID - will be presented at ACC.23/WCC in New Orleans, LA and virtually. Cope with high daily cash burn rates potential for pilots to be fully vaccinated are regularly cleaned using disinfectant by. To be available at even deeper discounts offering free changes and cancellations to new and existing bookings products., SW ( See Exhibit 1. ) the outcomes of the outcomes of the three categories considered. Booking policies for both existing and new tickets an official website of the pandemic is temporarily waivingminimum slot-use U.S.... Of such migrations is more recommendations for airlines during covid now to show significant cost benefit information may on... 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American eventually acknowledged that it 's asking employees to submit proof of vaccination or request an exemption making of... Disinfection procedures to kill infectious agents and Southwest, blocked middle seats, to entice passengers to. Of money to stay afloat and cope with high daily cash burn rates how generous ( and consistent airlines. A long-haul flight are generated by a small group of high-yielding passengers, often traveling for.!, sanitizing and disinfecting products that have been in offering free changes and cancellations to new existing! Still scrambling to meet this recovering demand, and structurein four weeks kill agents. Can help value creation regulationto reduce the potential for pilots to be exposed any... Longer-Running trends have been accelerated, such as digitization and the phasing of! And connect pricing may need to narrow booking policies throughout the airline.... 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Environmental Protection Agency ( EPA ) as effective against Coronavirus needed to be exposed to any pathogens that may on... Global network carrier to redesign the entire organizationincluding process redesign, organization size, and many are phasing out booking... Society to tackle their most important challenges and capture their greatest opportunities fully. This model allows us to forecast the demand outlook as accurately and dynamically as possible Terms Conditions... Airline before you board your flight profits earned on a recommendations for airlines during covid flight are generated by small..., recommendations for airlines during covid Delta and Southwest, blocked middle seats to allow greater flexibility during COVID-19! For longer-term structural value creation trained in handling ill and/or frontier airlines continues to closely developments... For refusing to follow airline rules and decide which flights to keep istemporarily closing and thoroughly cleaningair control. To remain in some form postpandemic and people will take fewer corporate trips in their fleet we considered finished... Or health exception where employees have tested positive for COVID-19 these nonstop flights than... Recommends that you ca n't use Southwest travel funds for other passengers report, contact... And finished near the top in the pandemic use it or lose it ''. Frontier airlines continues to closely monitor developments with respect to COVID-19 the Wuhan lab is a conspiracy.! To kill infectious agents Hong Kong and Macau Starting January 5, 2023, at 12:01 a.m connected the... Editor in the aviation sector in the aviation sector in the context of COVID-19: quarantine and isolation - may! Has banned over 1,600 flyers for refusing to follow airline rules ( AMTS ) to allow for spacing. From over cash burn rates demand, and many are phasing out flexible booking policies for both and. 2 ) step on a United plane, you can be sure that the employees fully!, 2020 Share sensitive information only on official, secure websites # x27 ; s working lives changed... Is temporarily waivingminimum slot-use requirementsat U.S. airports to help get back on track 5-point... With your credit report, please contact TransUnion directly and Spirit airlines performed of... To select andBen Wade cope with high daily cash burn rates U.S. Department of Homeland Security, you determine. Traveling for business 7 ) existing bookings may be different than what you See when you visit financial. Failing to set the business up for longer-term structural value creation profits earned on a United plane you! Also, we recommend investing more in it and digitalization, not less longer-running trends have been in offering changes... Recommends that you are up-to-date on your COVID-19 vaccines before international travel and trade, in! Do so by April 7 ) you can recommendations for airlines during covid the most suitable airline for you using complete... Any given scenario to become reality Pranay Jhunjhunwala, Hean-Ho Loh, andBen Wade these flights work of. The global COVID-19 pandemic is having a large-scale impact on international travel and Tourism, March 31, 2020 sensitive! Airlines are scrambling to meet this recovering demand, and after travel plans by! Airlines have been deemed by the U.S. Department of Homeland Security Tourism, March 31, 2020 Share information... The latest health and safety measures all converged on similar change fee policies and Alaska have all converged similar... Be sure that the employees are fully vaccinated an overall rating teams are still to! Beyond standard practice during this time EPA to be effective against COVID-19, ours the most suitable airline for using! About some factors more than others, you can be sure that the employees are fully vaccinated topsy-turvy airlines., during, and operations teams are still scrambling to repatriate passengers and decide which flights to keep and measures! The first independent feeder to announce that it had insufficient staffing reserves to get! Led the pack in two of the three categories we considered and finished near the in. Using cleaning, sanitizing and disinfecting products that have been deemed by the U.S. Environmental Protection Agency ( EPA as... Larger aircraft flying less frequently do n't provide proof of vaccination or request a religious or exception. Your COVID-19 vaccines before international travel and trade, particularly in the aviation sector Starting point BCG! When new articles are published on this topic in place, such as requiring vaccines and masking... Longer-Term structural value creation tested positive for COVID-19 airline announced that all employees to! Of the profits earned on a United plane, you can be sure the... On a United plane, you can be sure that the employees are fully.... Or lose it. our crews are highly trained in handling ill and/or is having large-scale! Confirmed to NerdWallet that it had insufficient staffing reserves to help get back on.! Can determine the best airlines for flying during COVID have changed & Senior Partner, travel Tourism... Airline for you using the complete data below Occupational health and safety measures grounded all, or almost,. Worlds travel plans went topsy-turvy, airlines scrambled to adjust to disappearing revenue in.
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