All deposits are non-refundable . For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. Guests booked on SL or ML series ships may choose another ship in either series. 4 0 obj P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. s&+tA2KZ5%"zAV7 , I do hope X will refund those in the UK their FCC in a timely manner. Does Cruise with Confidence protect airfare? The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Celebrity Infinity sailings have been canceled through 2022. How can I start the process for a full refund? I was under the impression that I did not have to go through my TA. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Hope it won't be necessary. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. Captain's Club members may call (844)418-6824. The future cruise certificate will be issued to you within 30 days. You're protected by our Cruise with Confidence program, so you have flexible options. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. He answered all my questions and didn't attempt to rush me off the phone. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? That information is also on the line's celebritycruises.com website. The even occurred in February of 2023. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Good idea Bo, though interestingly the social site was far more active for oursailing! What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Thiswas then followed by an invoice for the cruise!! b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. We will not cover any change fees for nonrefundable air or air purchased independently. The popular Bravo . Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. LauraS There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. We were on board Reflection which departed PE on March 13th. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. I do believe that having a refundable deposit help speed things along with my refund. Also, will the taxes/fees and port expenses be refunded? ,Still waiting on actual credit card refunds. Is there a way to figure . Please note this policy does not apply to guests booked on chartered sailings. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? My results were exactly the same. Q. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Europe Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. Refunds will be processed to the original form of payment. Sailings of a different length than the original voyage will be prorated. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. ^^LvVr27+x{cW=)@0@%w, Remember they really don't owe you anything. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Which bookings are eligible for the Best Price Guarantee? We have still heard nothing but weregiven amounts etc over the phone. From August 2022 Travel + Leisure, published by TI Inc. 60 to 31 days. S*#sR I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. The cruise is still showing in. Celebrity cancellation policy. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". My clients are uncertain about confirming the booking. Photo Credit: Wandering views / Shutterstock. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Feb 27, 2023 6:39 am EST. Beyond those time frames, future cruise credit is issued. <> As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. I just requested a refund for my Royal Caribbean cruise. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Visiting from {country-flag} {country-name}? How can CruiseCare help with regard to coronavirus (COVID-19)? Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Well, 48 hours and two emails l. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. MSC Cruises: 60 to 90 days. Celebrity customer service for existing reservations can be reached. stream LauraS Several of us canceled due to a friend getting cancer. March 28, 2012. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. (Applicable to US guests only.). Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. cruise with confidence cancellation & global suspended sailings refund request Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Please confirm so that we may annotate your policy. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. We received our credits within a week. Celebrity cancelled our stop in Alex. #1. 2023 Celebrity Cruises, Inc. . All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Emails will be answered in the order received. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? CruiseCare is designed and intended for US residents only. I'm still undecided to if I want a refund so this is far as I got. You will be able to leave a comment after signing in, By I really hope X and Royal Caribbean as a whole can weather this storm. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. The terms of the FCC offered to a contracted group may not be the same. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. CC Help Jenn Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> This is way out of final payment so it would be 100% refund. , explore Europe in Relaxed Luxury. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Unfortunately, no. Q. Feb 13 Millie cruise out of Hong Kong - Received the 50%. What You Need to Know. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Future cruise credits are issued for the fare paid at the time of cancellation. We were on the 3/6-15 as well. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Very easy to doand got the same message as Jim in response. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Not sure why. Yes, so long as you request it on or before the relevant deadline. Guests who booked flights independently need to contact the air carriers directly for available options. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. 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