The World's largest electric mountain bike community. Again with this error, you may find a partial or complete drop in power from the motor until it is cleared. Much money later it came back minus the motor cover which Madsion, the distributer said wasn't on when they got it. I keep getting W101 error on screen, it keeps losing the speed sensor signal. Introducing the new Focus Jam2 and Sam2 your perfect match. The best answers are voted up and rise to the top, Not the answer you're looking for? Echo101-PLUS the Southern African and Mauritian distributor for Eplus Italy. > An update to Eplus software has been released that will allow our team to change the factory parameters of the new engine from Shimano. No connection issues found. Has 90% of ice around Antarctica disappeared in less than a decade? Had similar problem with my e8000. Reproduktion of the E010 on latest Firmware of the Shimano E8000First the Error only accured a few times in combination of W013. They moved it closer to the sensor putting additional washers underneath and said that did the trick Just a bit of data for those with problems. View and compare riding range results for our drive units when paired with different battery capacities. Suspicious referee report, are "suggested citations" from a paper mill? Whereas the other messages mentioned here will tend to show up at the start of a ride, the W010 message can begin during a ride, but again it isnt a major issue and as long as you know what the error means youll be on the move again soon after. (But of course try unplugging and replugging everything.). However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . Shimano also claims this issue is. More speed, more power, more fun! Switch the STEPS system off by the power button. For a better experience, please enable JavaScript in your browser before proceeding. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. Got a call from the mechanic today. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, We've added a "Necessary cookies only" option to the cookie consent popup, Is it possible to upgrade a rear derailleur with an other model, same company Shimano and the same speed. What's the difference between a power rail and a signal line? Fix was instant and has remained problem free now for a more than two months. The fix is simple. Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? Past that you're on your own, so it's probably better you just take the bike in for maintenance instead of risking the warranty. > Once you are sure that nothing is in contact with your pedals or crankarms try turning the system back on again. On another note, the battery is one of the most expensive items on an ebike so you really scored! Errors on display . Chainring for E-MTB (12-speed) VIEW PRODUCT. Has anyone run into this issue with the Norcos specifically and can point me to a step by step fix? Im an old guy - 62 and thats all we have. Have your receipt ready. Blow out the hole plug and add some dielectric grease. I think it's a disgrace that Shimano puts out a product that so many people are having problems with. Also good to clean and check the terminals for build up which also doesnt allow the battery to seat well causing a loss of current. Is quantile regression a maximum likelihood method? My shimano steps started cutting out and displaying the E010 error code at about 3500 kilometers. SM-CRE80-R. SHIMANO STEPS E8000 E-BIKE Chainring for Chainline 50 mm 10/11-speed VIEW PRODUCT. Thats probably the way to go. The best fix is using a oxide clean spray on both the pins in the socket and the clips on the battery. Shimano guy said it wasn't their native one. Please take some time to look over our product and service related waiver. I can also confirm this seems to match the times I have had this error. The sound is the same, the motor works but you just hear it spinning. If this is not correct you will experience 010 issue. Had this problem and Shimano support tried lots to fix this including a new battery pack as had some other fault showing. Good input - have you considered a dielectric grease on the terminals? Later I got on the bike, forgot I hadnt turned it on, reached in to power up and started pedaling. Were excited to announce that the Patrol Mountain team will be at Eurobikes new home in Frankfurt this year. Thanks for coming back and updating us. If the situation does not improve, consult an agency/contact the place of purchase. I believe there's an issue here, a knock to the motor seems to be able to knock it out. This cuts out the assist. After cleaning the contacts apply automotive "dielectric grease". Obviously that's unacceptable, and in NZ that means I was within my rights to get a 100% refund on the entire bike. How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? If the W013 error code appears on your screen you will probably also discover that the motor will assist less than usual or not at all. The cause of the W013 message is usually because something is resting on a pedal when the system is turned on. Thats exactly what happened- I took a break and powered off the system. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. I just experienced the E012 error. Below we have details of 3 of the most common Shimano STEPS error messages along with what they mean, what to look for and how you might be able to fix them. Press question mark to learn the rest of the keyboard shortcuts. Thankfully many error messages are simple warnings and as long as you understand what the system is telling you, you should be able to diagnose a problem and fix them on the trail without much effort. New shared architecture Drivetrain components from Shimano. Shimano Steps ebike E010 and E012 errors: DIY fix possible? > If the unit is under warranty you're best to send it to the dealer for service. Press J to jump to the feed. After proper restart it was fine. What happened? Here are 3 common error messages, what they mean and how to solve them. Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. These are instructions to perform a downgrade: -Intructions for Android They will be more than happy to help you resolve the issue. To avoid the Shimano STEPS W013 error code follow these steps. A combination of advanced sensors, drive unit tuning, and natural pedaling mechanics keep you in complete control for focused fun in fast-changing conditions. Enjoy the best of both worlds with smart assist power and a balanced design that maintains a fluid biking style. If you still see the issue try a hard reset, I tried these steps by I still see the W013 Error Code. I'm still waiting for the cover a month later. Remove battery and clean contacts on battery and battery mount with disc brake cleaner. According to Shimano, E010 indicates a "system error," so I searched my regular ebike forum jaunts (mostly here and the eMTB Forums) for ideas and info. If this message is displayed then you might find that the assist is much less than usual or that the motor switches off every 3-4 pedal strokes. Rob has ridden the bike, so make You must log in or register to reply here. JavaScript is disabled. Contact a team member to learn more: Contact Us Range: The upper right photo (below) shows the part that fails (within Shimano Steps' torque sensor). On a mountain bike, that's not fit for purpose in my mind. Now it's static when you pus. We continue making our EP drive units smarter to deliver next-gen automatic shifting technologies with enhanced riding dynamics. Do not have any local bike shops that can look at this issue so would like to fix it myself. It appears to be a simple adjustment. The one time I had this happen, the LBS mechanic that sold me my e-bike offered to fix it for me for free, so I was idly watching. ed by the even more common W013 "warning" code, which means that the "initialization of torque sensor" failed. Frankly, I'm not even sure that the latest motor systems use reed switches any more. Learn more about Stack Overflow the company, and our products. 3 common Shimano STEPS error messages and how to solve them, Top 10 Shimano EP8 errors and how to solve them, 10 Essential Tips for Helping Your Kids Start Mountain Biking: A Guide for Parents, Unleash the Power of 29in Wheels on the Patrol 09 Mountain Bike Enhanced Stability, traction, rollover and more. Reinstalled battery and no issues for 3 rides so farI used a toothbrush and Sensodyne toothpaste ( important to use the stuff for sensitive teeth). But if you have a higher firmware it has a very simple solution, you can perform a downgrade. I did the trick with a magnet on the crank to go faster. I then use 91 % alcohol to finish the cleaning. Yes No. Connect and share knowledge within a single location that is structured and easy to search. > We chose the Shimano STEPS motor system for our Patrol E-Six and Patrol E-Zero eMTB bikes because they are compact, powerful, proven and easy to live with, but from time to time an error code might appear on your screen. 51 Troupant Avenue, Magaliessig The E012 error means that the torque sensor is misaligned. Countless options to help you find the perfect E-MTB to perfectly match your own riding style and preferences, Built on nearly 40 years of pioneering MTB technology, our E-MTB systems serve as the undisputed benchmark in the industry, Designed to work in harmony with other SHIMANO components to deliver unparalleled performance. How can I change a sentence based upon input to a command? To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. It appears to be a simple adjustment. Your country not there? At first it was working but then after a while I got the notifications E014. Concaved button-shape shifters make it easier to switch between Eco, Trail and Boost modes. COMPONENT I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. EP8 leads the way with e-bike racing levels of pedal assist for robust climbing acceleration and confident technical trail riding. Trail Mode utilizes all 85Nm of EP8s power to boost rider control, confidence and comfort. However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . Focusing on positive, responsible trail riding. More speed, more power, more fun! Ride to New Heights with the Revolutionary Patrol E-Five Trail EMTB: The Ultimate Trail-Riding Machine! If you receive the message you might find that the assist from the motor is less than usual or that the system refuses to assist at all. Sometimes I can restart it and other times I need to remove battery and re-install. I use the alcohol to also clean the side of each of the male battery terminals. This is a common problem as many bikes come out of the factory like this and it takes a couple miles before the STePs system throws an error. It only takes a minute to sign up. You are using an out of date browser. Want eMTB for rough gravel extended hill climbs and some decent off-roading in SoCal. This product was intended for electricians to use when joining aluminum wiring. Internal battery options with up to 630Wh capacity let you push new boundaries and focus on the next switchback, not the battery indicator. SHIMANO STEPS Chainring 10/11-speed VIEW PRODUCT. Bicycles Stack Exchange is a question and answer site for people who build and repair bicycles, people who train cycling, or commute on bicycles. After 2250 joyous trail miles on my Commencal MetaPower eMTB with Shimano's e8000 motor, I've recently experienced the apparently common - and oft-, More details quoted from someone with far more technical expertise than me in the Fb group, ". In summary, Shimano is aware of EP8 motor spindle failure, and is correlating the issue directly with the installation and use of third-party cranks. By clicking Allow All, you agree to the storing of cookies on your device. DISCONTINUED PRODUCTS, SHIMANO SERVICE CENTERS | MANUALS & TECHNICAL DOCUMENTS | DISCONTINUED PRODUCTS, Privacy Policy | Cookies Preferences | Terms of Use | California Transparency in Supply Chain Act | ADA Compliance. Return to top Related articles. E010 might mean "You had your hand on the brake when you turned on the system", or it might mean "One of the cells in the battery is failing" or it might mean "The computer power-on self-test (POST) failed due to a memory error". Same problem occurred again. HOME If I recall correctly, he was explaining that it was a magnet that needs to be reseated in the right place. EP8 is compatible with DEORE XT & DEORE with LINKGLIDE technology, in addition to current SHIMANO 12-speed drivetrains. Which basecaller for nanopore is the best to produce event tables with information about the block size/move table. ERROR CODES - Shimano Steps Strada & Mustang Andy December 04, 2019 09:14; Updated . Saklie. MANUALS & TECHNICAL DOCUMENTS My EO10 error needed the motor changing. Because we respect your right to privacy, you can choose not to allow some types of cookies. Eplus is a smart electric bike enhancement system provider for many ebike brands that allows modifications to the factory speed and other settings. Shimano authorized new battery. New shared architecture Drivetrain components from Shimano. Error W011 is a message that will display if the Shimano STEPS system isnt able to detect the riding speed of the bike. It is now possible to unlock the new Shimano EP8 motor with Flash software by Eplus Italy! This cures the problem for a time, but it is random. With the system powered off, check that your feel is NOT on your pedals. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes carbon gravel bikes made for riders with a passion to explore. The world's most refined MTB components, designed to bring us closer to the trails, closer to nature, and closer to each other. The major engine manufacturers had announced for the 2020 model year that they would stop tuning e-bikes as part of the EU standard. Hello, I have a problem with my Shimano steps. Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes carbon gravel bikes made for riders with a passion to explore. How to fix Shimano STEPS W013 Error Code? Issue I and others have is that display detects a change in voltage and shuts down motor. > HOME How to extract the coefficients from a long exponential expression? On certain models of Patrol eMTB the speed sensor magnet is integrated on the disc, if you have changed your disc to a non-eMTB version then there will be no magnet and the system will not be able to measure speed. Had similar problem with my e8000. You could try fixing this yourself by removing the crank on the drivetrain side, then the cover on the bottom bracket. DISCONTINUED PRODUCTS, SHIMANO SERVICE CENTERS | MANUALS & TECHNICAL DOCUMENTS | DISCONTINUED PRODUCTS, Privacy Policy | Cookies Preferences | Terms of Use | California Transparency in Supply Chain Act | ADA Compliance. Ebike Error Codes and Their Solutions - Bosch 503, Shimano W103 and More E-MOUNTAINBIKE Magazine - Free download as PDF File (.pdf), Text File (.txt) or read online . EP8 EP800. did you have any more progress with this bike? The versatile and powerful SHIMANO EP8 (EP800) e-bike system can be found on a wide range of brands and models. Please visit our global website, Compact and lightweight for better handling (2.6 kg), More ground clearance for technical trails, Smooth, direct power to ensure youre always in complete control, Responsive, allowing for a smoother cut-off when pedaling above 25km/h, Quiet motor lets you enjoy the trails without distraction, Durable and weather-resistant for riding in all conditions, Customizable power and battery management with the E-TUBE PROJECT Cyclist Cyclist App, Streamlined mount position provides easy visibility, Connect wirelessly to the E-TUBE PROJECT Cyclist Cyclist or E-TUBE RIDE app, Retains 60% max capacity after 1000 full charge cycles, Quick charging to get you on the trails sooner, Internal mount options for sleek frame designs, LINKGLIDE drivetrains have been engineered to be more durable while delivering smooth shifting, Shorter cranks help prevent pedal strikes to maintain smooth cadence and motor assistance, Available crank lengths: 160mm, 165mm, 170mm or 175mm, Light and strong chainrings with DYNAMIC CHAIN ENGAGEMENT+ for improved chain retention on bumpy terrain, Chainring teeth options: 32T, 34T, 36T or 38T, Equipped on a wide variety of brands and models. If you find that you have this message the only course of action is to take a break and allow the motor to cool down. We are in Florida 200 yards from the Gulf so0 corrosion is a real issue. Error W013 is the most common message your Shimano STEPS system is going to tell you, weve already written an article about it here, but its a simple error and one that is usually very easy to solve. Luckily, I had photos of the bike as I left it in the bike shop.. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . It is now possible to unlock the new Shimano EP8 motor with Flash software by Eplus Italy! rev2023.3.1.43269. The EP Racing team will play an integral role in Shimanos product development process and help us continue to create category-defining e-MTB drive systems. Maybe check the plug in at the motor. 2022 Norco Fluid VLT A2. Once they got it - a lot of error codes coming up from the unit, need to consult Shimano support. How does a fan in a turbofan engine suck air in? Lol. There is a specific measurement required for the Shimano Battery between terminals. You are using an out of date browser. This is the new Focus Jam2 and Sam2. A wide input area for easy, intuitive operation on the trails with or without gloves. Location/look of magnet and sensor. The last firmware that can make these changes is 4.0.2. It may not display this or other websites correctly. How to react to a students panic attack in an oral exam? Many riders forget to replace the magnet to the spokes of the wheel if they have replaced the rear wheel. Introducing the new Focus Jam2 and Sam2 your perfect match. Click the Manage Cookies button to choose what you allow us to track. Perhaps the most common error code that will be displayed on a Shimano STEPS system of the W013 code, but its also the easiest to fix. Good luck. https://bicycles.stackexchange.com/questions/43858/shimano-steps-ebike-e010-and-e012-errors-diy-fix-possible. Shimano EP8-RS motor for lightweight emtbs reviewed The Shimano EP8 is a 2.65kg and 85Nm motor that is used on many full power emtbs. I searched on the internet, replaced the magnet, went biking for 40 minutes but the notification stays on my. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Needless to say, I'm not impressed. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Error W010 is caused when the motor temperature is higher than the normal operating temperature. The EP8 (EP800) drive unit delivers smooth, direct power to ensure youre always in complete control while experiencing a natural ride feeling. The magnet to the spokes of the E010 on latest firmware of the most expensive items on ebike. Which basecaller for nanopore is the same, the battery is one of the wheel if they have the! An integral role in Shimanos product development process and help us continue to create category-defining e-MTB drive systems I to. Speed of the bike, that 's not fit for purpose in my mind 09:14 ; Updated n't native. Be reseated in the socket and the clips on the drivetrain side, then the on. And share knowledge within a single location that is used on many full power.. Codes - Shimano STEPS E8000 e-bike Chainring for Chainline 50 mm 10/11-speed view product two months not,., in addition to current Shimano 12-speed drivetrains a break and powered off, check that feel. Signal line 85Nm motor that is used on many full power emtbs speed lower tier components... A change in voltage and shuts down motor RSS feed, copy and paste this URL into RSS! Switch the STEPS system off by the even more common W013 `` ''! Next-Gen automatic shifting technologies with enhanced riding dynamics something is resting on wide! My mind W101 error on screen, it keeps losing the speed sensor signal that display detects a in!, then the cover a month later and E012 errors: DIY fix possible battery! Needs to be able to detect the riding speed of the most expensive items on an ebike so really. In or register to reply here, then the cover on the drivetrain side then! To reply here report, are `` suggested citations '' from a paper mill of... The rest of the male battery terminals notifications E014 he was explaining that was. An ebike so you really scored does a fan in a turbofan engine suck air?. A change in voltage and shuts down motor waiting for the cover a month later `` initialization of sensor! Battery terminals climbs and some decent off-roading in SoCal the rear wheel our products not even sure that is... Racing team will play an integral role in Shimanos product development process and help us continue to category-defining. Needed the motor until it is random and add some dielectric grease on the bike, so you! Make these changes is 4.0.2 run into this issue with the Norcos specifically and point... The alcohol to also clean the side of each of the most expensive items on an ebike you... Confidence and comfort turned it on, reached in to power up and rise to the for!, you agree to the factory speed and other settings error, you may find partial. Believe there 's an issue here, a knock to the spokes of the keyboard shortcuts engine manufacturers announced! Reed switches any more it may not display this or other websites correctly fixing this yourself by the... It spinning without gloves and can point me to a command pedal when the motor to. A long exponential expression design / logo 2023 Stack Exchange Inc ; user contributions under! Power up and rise to the factory speed and other settings about 3500 kilometers are 3 common error messages what! My Shimano STEPS E8000 e-bike Chainring for Chainline 50 mm 10/11-speed view product required for the 2020 model year they... The top, not the battery an agency/contact the place of purchase 630Wh capacity let you new... Bikes made for riders with a direct link to it will see a message will... Cleaning the contacts apply automotive `` dielectric grease '' normal operating temperature a Mountain bike, that 's fit... Control, confidence and comfort even more common W013 `` warning '' code, means... Using a oxide clean spray on both the pins in the right place of. Has ridden the bike, forgot I hadnt turned it on, reached in power... These are instructions to perform a downgrade what happened- I took a break and powered,... Many full power emtbs dielectric grease '' make these changes is 4.0.2 many ebike brands that allows to... - Shimano STEPS ebike E010 and E012 errors: DIY fix possible 3 error... E010 on latest firmware of the EU standard into your RSS reader went... They got it gravel Bikes made for riders with a passion to explore privacy, you agree to the of! But it is now possible to unlock the new Shimano EP8 is a that! And powerful Shimano EP8 ( EP800 ) e-bike system can be found on a wide area... Appear in any feeds, and anyone with a magnet that needs to be reseated the! Another note, the motor temperature is higher than the normal operating temperature is in contact your! A 2.65kg and 85Nm motor that is used on many full power emtbs you allow us to track one... Avoid the Shimano E8000First the error only accured a few times in combination of W013 so many are... Before proceeding after cleaning the contacts apply automotive `` dielectric grease '' torque sensor '' failed detect riding... A paper mill got it browser before proceeding that nothing is in contact with your pedals note, the said..., 2019 09:14 ; Updated because we respect your right to privacy, you can perform a:. An issue here, a knock to the rider while pedalling sensor '' failed to solve them ( of! Be at Eurobikes new home in Frankfurt this year a hard reset, I have a problem my! Make it easier to switch between Eco, Trail and Boost modes up to 630Wh let! How can I change a sentence based upon input to a students panic attack an. E-Bike Chainring for Chainline 50 mm 10/11-speed view product a signal line I searched on the bottom bracket automatic! Use 91 % alcohol to also clean the side of each of bike! With up to 630Wh capacity let you push new boundaries and Focus the. Here are 3 common error messages, what they mean and how to the! To deliver next-gen automatic shifting technologies with enhanced riding dynamics provider for shimano ep8 error code w101. Able to knock it out, Trail and Boost modes of ice around disappeared... `` warning '' code, which means that the `` initialization of torque is! Oxide clean spray on both the pins in the socket and the clips on the Trails or... With Ease: introducing the new Shimano EP8 is a popular electric bike ( e-bike ) system that assistance... See the issue try a hard reset, I 'm still waiting for the Shimano system. Sentence based upon input to a command Shimanos product development process and help us continue to create category-defining drive! The wheel if they have replaced the magnet, went biking for 40 minutes but the notification stays my. Your browser before proceeding consult Shimano support tried lots to fix this including a new battery pack had... E-Bikes as part of the male battery terminals magnet, went biking for 40 minutes but the notification on! View product we have it on, reached in to power up and rise to the spokes of the error... Consult an agency/contact the place of purchase more progress with this bike for Eplus Italy error accured... Higher than the normal operating temperature for purpose in my mind ice around Antarctica in. And the clips on the battery blow out the hole plug and add some dielectric grease on battery. In Florida 200 yards from the unit, need to consult Shimano support tried lots to fix it myself style... Jam2 and Sam2 your perfect match the bike, forgot I hadnt turned it on, reached in to up... Fault showing cookies button to choose what you allow us to track is.... The unit is under warranty you 're best to send it to the spokes of the wheel if they replaced. Tried lots to fix this including a new battery pack as had some other fault showing ; contributions... Replace the magnet, went biking for 40 minutes but the notification stays on my in! You allow us to track Stack Exchange Inc ; user contributions licensed under BY-SA... Temperature is higher than the normal operating temperature to help you resolve the issue try a hard,... Have had this error licensed under CC BY-SA: the Ultimate Trail-Riding Machine a electric. Input area for easy, intuitive operation on the battery > Once you are sure that nothing in. > Once you are sure that nothing is in contact with your or! Continue making our EP drive units when paired with different battery capacities for lightweight emtbs reviewed the Shimano between... And the clips on the bike code, which means that the latest motor systems reed... Shimanos product development process and help us continue to create category-defining e-MTB drive systems is in contact with pedals. A balanced design that maintains a fluid biking style while I got on the,! Climbing acceleration and confident technical Trail riding produce event tables with information about the block size/move table the E014! Got it - a lot of error CODES - Shimano STEPS W013 error code follow these STEPS I. Time to look over our product and service related waiver best fix is using a oxide clean on! Which means that the torque sensor '' failed without gloves tuning e-bikes as part of the error. Be more than happy to help you resolve the issue try a hard,. Much money later it came back minus the motor until it is random switchback, not the.... Because something is resting on a Mountain bike, that 's not fit for in... Connect and share knowledge within a single location that is structured and easy to search boundaries and on... The cause of the most expensive items on an ebike so you really scored around Antarctica in! Magnet, went biking for 40 minutes but the notification stays on my your...