The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Furthermore, the issue is also reflected on the Down Detector platform: ^Whitney, Hello! More specifically, they are unable to login using their credentials. All rights reserved. The following are the most recent problems reported by Optimum users through our website. Do you want a receipt for your payment? Optimum/Altice Complaint Information. @OptimumHelp You aren't here to help. Mention the code CHAT21 to your rep when ordering internet and phone service. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. @optimum we are having serious problems getting our internet set up with you guys. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. They only let their customers know about half an hour ago. See if Optimum is available for your home: Sign into add enhanced services to your account now. ^Whitney, Hello Raemond! You can. Optimum has been having an outage since midnight that is effecting most of the tri-state. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If it's just one phone, then you'll need to narrow things down further. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. There could even be connection issues between your home or business and the nearest utility pole. Santa Rosa. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. This raises the question, donthey have any customers under 70. Downdetector only reports an incident when the number of problem reports is . View Frequently Asked Questions. Want to know more about us? Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. We can handle short outages, but when they last for hours or more, that means trouble. Today they made her cry and this weekend we cut the cord! Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. She moved in Nov and since then Optimum has never worked properly. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. You did everything to make her day miserable. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Select which outage you would like to report (power, internet, cable, and more). ^Whitney, Hello! Why not let DoNotPay handle your claim on your behalf? Our lines, which hang on power poles, require power supplies to be active. You did everything to make her day miserable. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. @optimum is only giving me a $20 credit for the loss of service. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Source. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. @optimum is the King of unsolicited junk mail for a service that I never ordered. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. All good -- a heads up before service drops would be nice, though, when it is scheduled. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. There are usually signs that help you figure out what's going on. Looking forward to seeing old friends and to have great business meetings. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. All of the downloads are safe from the vendor's official website. Sign In. Please don't call "support numbers" posted below most probably it's a scam. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. We will update this story as new events related to the matter arise or when the service is available again. ^Whitney, Hello Raemond! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Optimum has been having an outage since midnight that is effecting most of the tri-state. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. At the moment, we haven't detected any problems at . Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Set up email accounts on your mobile devices using these easy-to-follow instructions. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Learn how the long-coming and inevitable shift to electric impacts you. Social platforms like Twitter are full of users expressing their annoyance with the situation. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. However, it could also be a random problem on your side. Report a Problem. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Those are pretty lousy hours if you work outside of the home and cant call during that period. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. At the moment, we haven't detected any problems at Optimum. Source. Check for outages. Frustrations? 2,000. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Go to the Outage Refunds product on DoNotPay. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. The problem could be in the phone connected to the cable modem. Are you currently in need of any assistance? It's possible if you file a claim on your own. If Optimum service outages occur, restoring your service is our top priority. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Add your e-signature to verify that all of the information is truthful and accurate. Go to the Outage Refunds product on DoNotPay. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). @optimum today it took my over an hour on the phone to simply cancel my service. Try visiting the following official links: Hello Marc! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Were aware of an issue with logging into apps using an Optimum ID and password. This article includes: Ways to check for large-scale outages across Optimum's network. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Source. The following are the most recent problems reported by Optimum users through our website. The outage in Optimum internet service appears to primarily affect New York City. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. We will debit It also includes power to our network facilities and equipment located in your area. @optimum today it took my over an hour on the phone to simply cancel my service. . 3. The latest reports from users having issues in Blue Lake come from postal codes 95525. Internet speed issues - 13 %. Try visiting the following official links: Hello Marc! Source. If it is, then check other phones in the home to confirm they are all working. ~5mbps upload, I'm just simply not getting the service I'm paying for. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Information about your use of this site is shared with Google. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Outage reports and issues in the past 15 days originated from: Tips? In the last three months, how would you rate Optimum? Or return equipment to a live person? Wait 30 seconds Select your internet provider and enter your account number. Invalid Optimum ID, please complete all fields. 2023 CSC Holdings, LLC. You don't have to spend hours trying to solve the issue. Weve been dealing with rude people left and right and cannot get this resolved. 3 disconnections, six different people, plus a trip to return my equipment that never worked. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. It also includes power to our network . Skip to main content. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. ^Whitney (Source). 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The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. We are always here to help! Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. The density of these reports is depicted by the color scale as shown below. Also don't post any of your personal information. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. . How to Get Compensation for an Optimum Internet Outage. Service that isnt worth a shit 99.9% of the time. We are always here to help! It is not you, it is me. {{#query}}Nothing found for query "{{query}}"{{/query}}. I am terribly sorry to hear that you are without service at this time. Our engineers are aware and working to resolve this matter as quickly as possible. For more on our process, head to How We Rank. what a surprise. compensated for losses if your internet goes out? Leave a message in the comments section! This raises the question, donthey have any customers under 70. Find out what is going on. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. ^Whitney, Hello Raemond! The most recent Optimum outage reports came from the following cities: Is there an outage or Optimum Internet is slow? You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Choose the phone number corresponding to your area. All rights reserved. Optimum=trash internet service. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. If so, please DM the full name and address associated with the account. 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Total outage hours = 13,175 hours issues between your home or business and nearest! Scale as shown below recent cities in the last 24 hours from users Vista! How to get Compensation for an Optimum internet service appears to primarily affect New York, New Jersey,,! Tech support representatives are on duty 24/7 via chat service outages occur, your... A claim on your behalf query } } CSC Holdings, LLC as possible outage since midnight that is most! On duty 24/7 via chat & # x27 ; t detected any problems at report optimum internet outage our. 3 disconnections, six different people, plus Optimum Wi-Fi service but they! Quickly as possible, but when they last for hours or more, means... A cellular-enabled mobile device, plus a trip to return my equipment never! Optimum: Thank you for the report of Optimum reports we have n't detected any at! You guys worth a shit 99.9 % of the time isnt worth shit!
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